People are buying from people again given the chance and customer service and customer experience – that’s CX to the professionals – is leaving technology behind. That’s if you can afford it. Virna Sekuj of research organisation GlobalWebIndex speaks to #nearfuturist Guy Clapperton to discuss why people are coming back to the centre at a cost, where privacy is going a, why we’re becoming cashless nd a great deal more.
A 20 minute podcast, and the penultimate episode of the year!
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